Privacy Policy

Information We Collect

ArcTron Group may collect information you choose to provide when you email, call, text, or otherwise contact us about home improvement, remodeling, repair, or renovation services. This may include your name, email address, phone number, property address or service area, project details, photos you send to us, scheduling preferences, and records of our communications.

We may also keep information related to estimates, invoices, payments, project notes, materials, completed work, warranties, and customer service requests when you become a customer.

How We Use Information

We use information to respond to inquiries, evaluate project requests, prepare estimates, schedule appointments, perform services, order materials, process payments, send project updates, maintain business records, improve our services, and comply with legal, insurance, tax, and safety obligations.

If you contact us by phone, email, or text, we may use the same contact method to follow up about your inquiry, estimate, active project, warranty request, or related service matter.

Sharing Information

We do not sell your personal information. We may share information with vendors, subcontractors, suppliers, payment processors, accountants, insurers, website hosts, technology providers, or other service providers when needed to operate our business, respond to your request, or complete your project.

We may also disclose information if required by law, court order, insurance claim, dispute process, or to protect the rights, safety, property, or legal interests of ArcTron Group, our customers, or others.

Website Data

Our website, hosting provider, or analytics tools may collect basic technical information such as IP address, browser type, device information, referring pages, pages visited, approximate location, and dates and times of visits. This information helps us maintain the website, understand site performance, and protect against misuse.

Your browser may allow you to block or delete cookies. Some website features or analytics may not work the same way if cookies are disabled.

Photos and Project Information

You may send us photos, measurements, plans, or other details so we can understand a project request. Please avoid sending sensitive personal information that is not needed for the project. We may retain project photos and notes for estimating, service, warranty, insurance, documentation, and quality control purposes.

We will not intentionally publish photos that identify you, your family, or private areas of your property for marketing without appropriate permission.

Data Retention and Security

We keep information for as long as reasonably needed for the purposes described in this policy, including business records, accounting, legal compliance, insurance, warranty, and dispute resolution. We use reasonable safeguards to protect information, but no website, email system, text message, or storage method is completely secure.

Your Choices

You may contact us to request that we update, correct, or delete your information, subject to records we need to keep for business, legal, tax, insurance, warranty, or dispute purposes. You may also ask us to stop non-essential follow-up communications.

Contact

For privacy questions or requests, contact ArcTron Group at info@arctrongroup.com.